About Us
Our mission is to transform customer support with real intelligence
LBDesk was born with a clear vision: to turn customer support from a problem into a competitive advantage, accessible to businesses of all sizes.
We created a powerful, intuitive, AI-driven platform because we believe companies shouldn’t have to choose between efficiency and human connection.
Who we are?
LBDesk is a product developed by Labrender, a technology company headquartered in Estonia with its heart in Europe, specializing in scalable, innovative, and sustainable digital solutions.
With more than 16 years of experience in software design and development, at Labrender we understand the challenges faced by entrepreneurs, agencies, SMEs, and large organizations. LBDesk was created to address a real need: simplifying multichannel customer support without losing personalization or control.
What drives us
Useful innovation:
AI is here to help you, not replace you. Our virtual agent LiaDesk is trained with your own data and learns alongside you to respond more efficiently.
Real accessibility:
We offer plans that adapt from small projects to companies serving thousands of customers every month.
Trust and transparency:
We process payments with Stripe, one of the most secure platforms in the world. We never store your card data and we fully comply with European GDPR.
Human commitment:
Behind LBDesk, there’s a team that listens, improves, and supports every client—because technology is better when it’s at the service of people.
What’s next
Our commitment is to keep evolving so that LBDesk becomes more than just a platform—it becomes your technology partner in customer management.
Coming soon, we’ll introduce:
- More advanced automations to optimize workflows.
- Predictive AI features that anticipate your customers’ needs.
- Greater personalization so the chat feels like a natural extension of your brand.