Everything you need for seamless, intelligent customer support
Automate, personalize, and centralize your support service in a single panel with advanced AI technology, no-code flows, and true multichannel capabilities.
Start free trial14 days – no card – no commitmentAutomatic support with AI (LiaDesk)
With LiaDesk, your AI-powered virtual assistant, you can resolve up to 70% of common inquiries without human intervention. Train Lia with URLs or files from your business and customize its name and communication style. The experience is fast, accurate, and always available.
Training with URLs and documents
Seamless handoff to human agents
Product and service recommendations
Automatic languages and performance analytics
Real multichannel, effortless
Connect your main channels and reply from a single inbox: WhatsApp API, Instagram, Facebook, Webchat, Email, Telegram, SMS, or your own channel via API. Manage everything from one place while keeping history, context, and traceability in every conversation.
Native integration with key networks and apps
Visual customization of the widget
Automated responses per channel
No-code intelligent automations
Optimize your time with conditional rules, automated replies, and visual flows that you can create yourself. Design scenarios for after-hours messages, auto-assignments, or forwarding—all without technical knowledge.
Rules by channel, schedule, or keyword
Scheduled or contextual messages
Automatic conversation assignment
Real-time analytics and metrics visualization
Make decisions with accurate information: response times, agent workload, volume by channel, tags, and more. All reports can be downloaded or viewed directly from the panel with advanced filters.
Reports by agent, inbox, tag, or channel
Real-time view (Live View)
Export to Excel or CRM
A central panel that adapts to you
LBDesk offers an intuitive, modern, and scalable visual experience. Customize views, filters, access, and roles so each team can work their own way. Everything happens from a clear, fast, and uncluttered visual panel.
Custom views by role or team
Advanced filters and visual tags
Internal notes, quick commands, and mentions
Team collaboration without friction
Work better with your team using tags, notes, mentions, and smart reassignments. Each agent sees exactly what they need, and every customer receives a personalized, fast, and contextual response.
Automatic assignment by load or channel
Private notes per conversation
Configurable teams, shifts, and schedules
Integrations that power your ecosystem
Connect LBDesk to your existing tools and take customer service to the next level. From CRMs to external AI tools or eCommerce platforms, everything can be automated.
Slack, Zapier, Dialogflow
WooCommerce, Prestashop, Magento, Shopify
LeadSquared, Linear
Security, trust, and control
Your data and your customers’ data are protected. LBDesk uses secure European servers and gives you full control of your system. Payments and subscriptions are managed through Stripe, the leading provider in secure payment processing.
Secure access and customizable roles
Activity logs and records
SAML SSO (Enterprise)
100% secure processing with Stripe
GDPR compliance and data privacy