Frequently Asked Questions (FAQ)

LBDesk is a multichannel customer service SaaS platform that centralizes WhatsApp, Instagram, Facebook Messenger, web chat, and other communication channels in one place. It includes LiaDesk, an artificial intelligence agent trained with each company’s data to respond in context and provide immediate 24/7 support, while human agents focus on complex cases. LBDesk combines efficiency, personalization, and GDPR compliance.

LBDesk adapts to all types of businesses: from freelancers and small to medium-sized enterprises to large companies that need to scale their support without losing personalization.

Yes. The free plan includes many of the features offered by the platform and can be enough for small businesses. It includes the integration of the AI agent (LiaDesk), among other useful features, making it ideal to start testing the platform.

LBDesk offers flexible plans based on the features provided, the volume of conversations handled by the AI agent, and each company’s needs. You can start for free with a wide range of features. If you need more, the paid plans include unlimited agents, additional channels (WhatsApp, Instagram, Email, Telegram, SMS, etc.), advanced AI features, automations, metrics, and customization. All payments are processed securely through Stripe, and you can switch plans at any time. In addition, we offer a 14-day free trial with all the features of the Growth plan.

Yes, you can change your plan as needed, with no penalties.

All payments are securely processed through Stripe, accepting international credit and debit cards.

LiaDesk is the AI virtual agent integrated into LBDesk. It helps answer frequently asked questions, classify inquiries, and assist human agents.

No. LiaDesk is designed to complement, not replace. It handles repetitive tasks and leaves complex cases to human agents.

It’s trained with the information each company provides: documents, policies, URLs, or FAQs. It does not store end-user data.

Questions about products or services, shipping, schedules, prices, returns, and any other information the company chooses to provide when training the AI agent, so it can respond coherently to customers across different communication channels.

Yes, you can configure the communication tone to match your brand’s style (formal, friendly, technical, etc.).

Yes. Even when no human agents are online, LiaDesk can provide instant responses.

Yes, it can respond in multiple languages, even if the training information is available in only one language.

LBDesk allows you to centralize conversations from a wide variety of communication channels. You can connect your website chat, email, Facebook Messenger, Instagram, WhatsApp Business API, SMS, Telegram, and Line. In addition, you have the option to integrate a custom API channel to connect other platforms according to your needs. This way, your team can handle all customers from one place, maintaining a complete history and full traceability of every interaction.

With a customizable chat widget that is easily installed by copying a small code snippet into your site, or, in the case of some CMS platforms, by installing plugins, modules, or components.

Yes. You can change colors, logo, position, language, and welcome options.

Yes, it includes metrics on response time, customer satisfaction, conversation volume, agent performance, and more.

The system will notify you. You can upgrade to the next plan, wait for the next billing cycle to reset your limit, or purchase the conversation credits you may need.